Privacy Policy
Last Updated: November, 2026
The Pretzel Shop (“we,” “us”) runs thepretzelshop.net. This policy explains what information we collect and how we use it.
What we collect
Orders: your name, email, phone number, and billing and shipping address when you buy something.
Accounts: your name, email and password if you create an account.
Payment details: card payments are handled by WooPayments (powered by Stripe). We never see or store your full card number.
Website use: basic information like pages visited, browser type and approximate location, collected through cookies and analytics tools [Jetpack Stats and Google Analytics].
How we use it
To process and ship your orders, send order updates, manage your account, answer your questions, prevent fraud, and understand how people use our site so we can improve it. If you sign up for our newsletter, we’ll also send you news and offers. You can unsubscribe anytime.
Who we share it with
Only the companies that help us run the store: Printful (prints and ships your order), our payment processor, our web host (Bluehost), and our analytics and email tools. We do not sell your personal information.
Cookies
Our site uses cookies to keep your cart working, keep you logged in and measure site traffic. You can block cookies in your browser, but parts of the store may not work.
How long we retain your data
We keep order records as long as needed for tax and accounting purposes. Inactive accounts are deleted after 24 months.
Your choices
You can ask to see, correct or delete your personal information by emailing info@thepretzelshop.net. Some order records may need to be kept for legal or tax reasons.
Children
Our site is not meant for children under 13, and we do not knowingly collect their information.
Changes
We may update this policy and will post the new date at the top.
Contact
The Pretzel Shop, 2316 E. Carson Street, Pittsburgh, PA 15203 · info@thepretzelshop.net · 412-431-2574