Refund and Returns Policy -

Refund and Return Policy

Our merchandise is printed to order just for you by our fulfillment partner, so we cannot accept returns or exchanges for change of mind, wrong size or wrong color. Please check the size chart on each product page before ordering.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective or misprinted, we will help with organizing a replacement or give you a full refund. Email us at merch@thepretzelshop.net within 30 days of delivery with your order number and a clear photo of the problem. You do not need to send the item back.

Lost Packages

If your order has not arrived, contact us within 30 days of the estimated delivery date and we will look into it.

Wrong Address

Please double check your shipping address at checkout. If a package is returned because the address was incorrect or it was not picked up, reshipping it may cost extra.

Approved Refunds

Approved refunds will go back to your original payment method. Depending on your bank, it can take several business days to appear.

In-Store Purchases

This policy covers merchandise ordered online. For questions about food or catering orders, which cannot be returned, please call us at 412-431-2574.